Privacy Policy
Noticed Cleaning (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website use our services, or interact with us via SMS. We are located in Utah and comply with applicable federal laws, including the TCPA for SMS communications and CTIA/10DLC guidelines, and the Utah Consumer Privacy Act (UCPA) if applicable (e.g., for businesses processing personal data of 100,000+ Utah consumers annually).
By using our services, you consent to the practices described in this policy. If we are subject to the UCPA, Utah residents have rights to access, delete, obtain copies of, and opt out of certain processing of their personal data (see Section 5).
1. Information We Collect
When you engage with us, we may collect the following personal information:
Contact Information: Name, mailing address, email address, and phone number (including mobile number for SMS).
Payment Information: Billing details for services (processed via secure third-party providers like Stripe; we do not store full card details).
Service-Related Information: Preferences for cleaning services, appointment schedules, and feedback.
SMS-Specific Information: Your mobile phone number, name (if provided), message responses, and interaction data (e.g., timestamps, delivery status).
Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies or analytics tools).
We do not collect sensitive data (e.g., health data) unless voluntarily provided for service customization. Synthetic data (e.g., for AI training) is not considered personal data under the UCPA.
2. How We Collect Your Information
We collect information:
Directly from you when you submit forms, book services, or provide feedback.
Automatically via cookies, web beacons, or similar technologies on our website.
Through SMS interactions when you opt in (e.g., via web form or in-person signup with explicit consent).
From third parties, such as payment processors or marketing partners (with your consent).
3. How We Use Your Information
We use your information to:
Provide and improve cleaning services, including scheduling and reminders.
Process payments and send invoices.
Communicate via email or SMS for transactional purposes (e.g., appointment confirmations) and, with prior express written consent, promotional offers.
Analyze usage to enhance our offerings.
Comply with legal obligations, including UCPA requirements if applicable.
SMS Usage: We use SMS for service-related alerts (e.g., reminders; requires prior consent) and marketing only with prior express written consent (e.g., double opt-in). Messages are sent via 10DLC-registered numbers compliant with TCPA/CTIA. Frequency varies (e.g., 1-4 messages/month for promotions). Standard carrier rates apply. All messages include sender identification, opt-out (STOP), and help (HELP) instructions. We do not send high-risk content (e.g., SHAFT violations like adult or hate speech).
4. Sharing Your Information
We do not sell your personal information (as defined under UCPA, e.g., exchange for monetary consideration). We may share it with:
Service providers (e.g., SMS gateways like Twilio, payment processors) who are contractually bound by data protection agreements to protect it and use it only for our services (UCPA-compliant if applicable).
Legal authorities if required by law (e.g., subpoenas).
Business partners for joint promotions (with your consent).
Under the UCPA, we process data only for compatible purposes and do not discriminate against consumers for exercising rights.
5. Your Choices and Rights
Opt-Out of Communications: For emails, use the unsubscribe link. For SMS, reply “STOP” to any message (you’ll receive a confirmation; no further marketing texts will be sent, but transactional messages may continue if necessary). Reply “HELP” for assistance. To re-opt-in, text “START” or contact us.
UCPA Rights (for Utah Residents, if Applicable): Confirm and access your personal data; obtain a copy/portability; delete personal data; opt out of targeted advertising, data sales, or certain profiling. Submit requests via [INSERT EMAIL, e.g., [email protected]]. We respond within 45 days (extendable to 90). Appeals available via the same email.
Right to Correct (Effective July 1, 2026): Utah residents may request correction of inaccurate personal data.
Access and Deletion: Request access, correction, or deletion of your data by emailing [INSERT EMAIL]. We respond within 30 days.
Do Not Track: We do not respond to browser Do Not Track signals but honor opt-outs.
Cookies: Manage preferences via your browser settings.
You have rights under TCPA to revoke SMS consent at any time without penalty. No private right of action under UCPA; enforcement via Utah Attorney General.
6. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse, in line with UCPA standards if applicable. However, no system is completely secure.
We retain information only as long as needed for service provision, legal requirements, or dispute resolution (e.g., 7 years for financial records). SMS data is deleted upon opt-out or after 1 year of inactivity.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn of such collection, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be posted here and notified via email or SMS (with opt-out available). Continued use after changes constitutes acceptance.